Delivery & Returns
Standard delivery is free for all orders except for Clarke Pumps where standard delivery is £5.75.
Standard delivery takes up to three working days for products that are in stock. Deliveries will be made between 7am and 6pm, Monday to Friday (excluding public holidays).
Next day delivery:
Next working day delivery is available for a £10 delivery charge.
Orders must be placed before 12 noon to qualify for next working day delivery. Orders placed after 12 noon on Thursday but before noon on Friday will be delivered the following Monday. Orders placed after 12 noon on Friday will be delivered on Tuesday.
In all instances of a return, please contact us first by calling 01473 719950. Once your return has been logged please complete the returns / cancellation form and send it to firstname.lastname@example.org
Please note returns will not be processed without a completed returns form.
Right to cancel or refund
Customers have a period of 14 days from the day they receive the goods to notify Anglian Pumping Services Ltd that they wish to cancel or return an item. Once we have been notified, customers have a further 14 days to send the goods back at their own cost. Items should be returned unused in their original packaging complete with all accessories and documentation. Once the goods are received at Anglian Pumping Services Ltd, a refund will be issued to your original payment method*
Anglian Pumping Services Ltd must refund the customer within 14 days of it receiving the goods.
Items Damaged in Transit
Please report damaged goods immediately calling 01473 719950. If goods are visibly damaged on receipt, simply refuse the delivery. We will arrange to uplift the goods. Once received back into our warehouse, we'll issue a replacement and reimburse your reasonable return carriage costs.
Damaged or Faulty Goods
If the goods are damaged or faulty please contact our Customer Service Team on 01473 719950 who will process the claim for you and supply you with a replacement where possible.
All items returned due to a fault are tested. Some manufactures will require the pump to be sent directly to them to determine if the fault was caused by a manufacturing defect or incorrect installation. If the item's fault was caused by an installation fault a refund will not be offered. If the fault was a manufacturing fault, a full refund or replacement will be provided. A full pump report will be provided upon request. Where a returned item is found not to be faulty, you will be liable for the return carriage and testing costs.
Items Faulty in Warranty Period
If any of your purchases develop a fault, then provided your item is within its warranty period, you are entitled to a warranty repair / replacement. All warranty claims are referred directly to the manufacturer. Items should be returned in their original packaging complete with all accessories and documentation. Name plates including serial numbers should be intact. Once your warranty claim has been approved we’ll issue a full report and a warranty repair / replacement and reimburse your reasonable return carriage costs. If your warranty claim is refused you will be liable for the return carriage as well as inspection fees for the manufacturer’s engineers time.
For full terms and conditions please go to: www.anglianpumping.com/page/terms-and-conditions
*less a re-stocking charge for the goods where applicable.